Innovations in the management of child protection workers: building worker resilience.

CPS staff work in a fishbowl. Parents, teachers, advocates, counselors, doctors, and lawyers frequently see themselves as experts in the field of CPS. Yet, few of them have had the experience of a CPS worker telling them how to do their job. The true potential for CPS work will not be realized until our communities decide to increase worker pay and reduce worker caseloads. Yet, if we choose to work under these conditions, it is our responsibility to find ways to survive them. The CPS workers unanimously reported that the overall impact of these progressive management strategies was to significantly reduce their stress. Given the serious threats, criticisms, and outrage thrown daily at CPS workers, it is imperative that managers act first to protect their worker's "best interests." It is my belief that all of the policy deviations described above are ethical. None of them put children at risk. I hope that policymakers will someday change the old-school, management policies that are pervasive within our bureaucracies. I do not promote a wanton disregard for policy compliance; however, I do promote change where change is due. In light of the enormous impact that CPS workers have on children and their families, it is crucial that CPS managers be allowed to create an atmosphere where workers can successfully do their work.